Malton Gold buyers complaints procedure at Aurum Buyers

At Aurum Buyer, we are committed to providing a professional, respectful and transparent service at all times.

Most concerns are resolved quickly with a simple conversation, and we always encourage you to contact us directly so we can help. We hope that Malton Gold buyers complaints procedure is clear and transparent for you.

We understand that when you choose to sell your gold, you are placing trust in us — and we take that responsibility seriously.

If for any reason you feel that your experience has not met your expectations, we want to hear from you. We will always aim to resolve any concerns fairly, promptly and with care.

How to Raise a Concern

If you have a concern or would like to make a complaint, please contact us directly.

We encourage you to call us where possible so we can understand your situation fully and respond quickly.

Telephone: +44 7453 316436
Email: info@aurumbuyer.com
Address: Malton

Please include as much detail as possible, including:

Your name
Date of your appointment or transaction
A clear description of your concern

This helps us investigate and resolve matters more efficiently.

What Happens Next

We take every concern seriously and will handle your complaint in a clear and fair way.

1. Acknowledgement

We will acknowledge your complaint as soon as possible, typically within 2 working days.

2. Review

We will carefully review the details of your complaint, including any records relating to your transaction.

3. Response

We aim to provide a full response within 7–14 working days, depending on the nature of the concern.

If we need additional time, we will keep you informed throughout the process.

Our Approach

We are committed to resolving complaints in a way that is:

Fair and impartial
Clear and transparent
Respectful and professional

We will always listen to your concerns and aim to reach a reasonable and appropriate outcome.

If You Are Not Satisfied

If you feel that your complaint has not been fully resolved, you may ask for your case to be reviewed again.

We will take a fresh look at the situation and ensure that your concerns have been properly considered.

Our Commitment to You

At Aurum Buyers, we see feedback — including complaints — as an opportunity to improve and maintain the high standards we set for ourselves.

Our reputation has been built over many years by treating people fairly and with respect, and we remain committed to resolving any issues with the same level of care.

Aurum Buyer
Trusted Gold Buyers
North Yorkshire