Privacy Policy
Last Updated: 17/07/26
At Aurum Buyers, we respect your privacy and are committed to protecting your personal information.
We understand that selling gold can be a personal decision. Whether you are selling inherited jewellery, unwanted gold or precious items you no longer wish to keep, we believe every customer deserves a professional, discreet and trustworthy experience.
This Privacy Policy explains how we collect, use, store and protect your personal information when you contact us or use our gold buying services.
Who We Are
Aurum Buyers is a gold buying business specialising in the valuation and purchase of gold and precious metals.
Our business details are:
Aurum Buyers
[Insert Business Address]
Malton, North Yorkshire
[Insert Postcode]
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: [Insert Email Address]
Telephone: [Insert Telephone Number]
Information We Collect
Information We Collect
When you contact us or arrange a valuation, we may collect the following information:
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Your name
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Telephone number
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Email address
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Home address (where required, including home valuation appointments)
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Bank details for the purpose of completing payment
During the valuation process, we may also ask to see identification documents where required to verify your identity and comply with relevant legal obligations.
We only collect information that is necessary to provide our services and meet our legal responsibilities.
How We Use Your Information
We use your information to:
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Respond to your enquiries
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Arrange and manage valuation appointments
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Provide our gold buying service
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Complete agreed purchases and process payment
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Maintain appropriate business records
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Meet legal, regulatory and compliance obligations
We believe in providing a personal service. Our appointments are arranged directly through telephone conversations wherever possible, allowing us to speak with you personally, understand your needs and provide a more reassuring experience.
Our Gold Buying Process and Your Information
At Aurum Buyers, we aim to make selling gold simple, transparent and straightforward.
During a valuation:
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We assess your gold to determine its purity and carat value.
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We weigh the gold accurately.
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We provide an offer based on the weight, purity and current gold market value on the day.
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If you accept our offer, payment is made securely by bank transfer.
We do not create unnecessary personal records about individual jewellery items. We focus on providing an accurate valuation based on the gold content, weight and agreed purchase price.
However, we maintain appropriate transaction records where required by law and regulation.
Home Valuation Appointments
If you choose a home valuation appointment, we require your address so that we can arrange and complete your visit.
Your address information is treated confidentially and is only used for purposes connected with your appointment and transaction.
Information relating to purchases may be retained where necessary to meet legal obligations, including requirements relating to legitimate transactions, regulatory checks or future verification of a purchase.
Identification Checks
Where required, we ask to see identification documents to verify identity and comply with relevant legal obligations.
We only retain information where necessary to meet legal or regulatory requirements. We do not keep unnecessary copies of identification documents.
Any information retained for compliance purposes is stored securely and only accessed when required for legitimate business or legal reasons.
Payment Information
When you accept our valuation, payment is made securely by bank transfer.
Your bank details are used only to complete the agreed transaction.
We do not store your bank details after payment has been processed.
Record Keeping
As a business purchasing gold and precious metals from the public, we may be required to keep certain transaction records to comply with legal and regulatory requirements.
Where information is retained, it is kept securely and only for as long as necessary to:
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Meet legal and regulatory obligations
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Maintain accurate business records
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Protect against fraud or unlawful activity
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Respond to legitimate enquiries regarding previous transactions
We regularly review the information we hold and do not retain personal information unnecessarily.
Email Updates
If you choose to subscribe to our email updates, we may use your email address to send information such as:
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Gold market updates
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Gold care advice
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News and updates from Aurum Buyers
You can unsubscribe from these communications at any time.
Your email address will only be used for this purpose and will not be sold, rented or shared with third parties for marketing purposes.
Website Enquiries
If you contact us through our website contact form, we collect the information you provide so that we can respond to your enquiry.
Your information will only be used for responding to your enquiry and providing our services unless you have separately chosen to receive marketing communications.
Cookies and Website Analytics
Our website may use cookies or analytics tools to help us understand how visitors use our website and improve the customer experience.
Cookies may collect information such as website usage patterns, but they do not identify you personally unless you choose to provide personal information.
Sharing Your Information
We do not sell, rent or trade your personal information.
We only share information where necessary:
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To provide our services
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To comply with legal or regulatory requirements
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To protect our business, customers or prevent unlawful activity
Any third parties who process information on our behalf are expected to handle your information securely and responsibly.
Keeping Your Information Secure
We take the protection of your personal information seriously.
We use appropriate measures to help keep your information secure and limit access only to those who need it for legitimate business purposes.
Your privacy and security are important to us, and we handle every customer interaction with discretion and respect.
Your Data Protection Rights
Under UK data protection law, you have rights regarding your personal information, including:
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The right to request access to information we hold about you
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The right to request correction of inaccurate information
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The right to request deletion where appropriate
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The right to object to certain uses of your information
To exercise these rights, please contact us using the details above.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle information.
Any updates will be published on this page with the revised date.
Aurum Buyers
Trusted Gold Buyers
Yorkshire